Towlan Alfalah Amenities

Cleaning Services

• Daily housekeeping

Cleanliness & disinfection

• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Property is cleaned by professional cleaning companies
• Use of cleaning chemicals that are effective against Coronavirus
• Guests have the option to cancel any cleaning services for their accommodation during their stay
• Linens, towels and laundry washed in accordance with local authority guidelines

Food & Drink

• Grocery deliveries
• Coffee house on site
• Room service

Food & drink safety

• Breakfast takeaway containers
• Delivered food is securely covered
• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized

Front Desk Services

• Lockers
• Invoice provided
• 24-hour front desk
• Private check-in/check-out
• Express check-in/check-out

General

• Free parking
• Parking on site
• Parking
• Private parking
• WiFi available in all areas

Miscellaneous

• Non-smoking rooms
• Emergency cord in bathroom
• Toilet with grab rails
• Visual aids: Braille
• Facilities for disabled guests
• Higher level toilet
• Visual aids: Tactile signs
• Family rooms
• Auditory guidance
• Non-smoking throughout
• Air conditioning
• Lift
• Lower bathroom sink
• Wheelchair accessible

Physical distancing

• Mobile app for room service
• Screens or physical barriers placed between staff and guests in appropriate areas
• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed

Safety & security

• Smoke alarms
• Safety deposit box
• CCTV in common areas
• CCTV outside property
• Fire extinguishers
• 24-hour security
• Security alarm

Safety features

• Process in place to check health of guests
• First aid kit available
• Thermometers for guests provided by property
• Face masks for guests available
• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas

Services

• WiFi
• Free WiFi
• Internet services